Golden Thread Consulting Group (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By accessing or using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect both personal and non-personal information to provide and improve our services.

a. Personal Information

When you contact us, request a consultation, or complete forms on our website, we may collect:

• Full name
• Email address
• Phone number
• Service preferences
• Details shared in message fields regarding care needs

This information is voluntarily provided by you and helps us better understand your situation so we can offer relevant and personalized guidance.

b. Non-Personal Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Website usage data, such as pages visited and time spent

This helps us understand how users interact with our website, identify trends, and improve overall performance and usability.

2. How We Use Your Information

Your information is used responsibly and only for legitimate purposes, including:

• Responding to inquiries and consultation requests
• Providing personalized care, guidance, and services
• Communicating important updates related to your inquiry
• Improving website functionality and user experience
• Maintaining internal records and analytics
• Complying with applicable laws and regulations

Additionally, your information may be used to better understand the needs of families navigating elderly care, allowing us to refine our services and provide more meaningful support. We do not use your information for purposes unrelated to our services without your consent.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information in limited circumstances:

• With trusted third-party service providers who assist in operating our website or delivering services
• With care partners or service providers, only when necessary to fulfill your request and with your knowledge
• When required by law, legal proceedings, or government requests
• To protect the rights, safety, and property of our organization or others

All third parties are obligated to handle your information securely and confidentially and are not permitted to use it for their own independent purposes.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures may include secure servers, encrypted communications where applicable, and restricted access to sensitive information.

While we follow industry best practices, it is important to understand that no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we continuously strive to protect your information and update our systems as needed.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Analyze website traffic and usage patterns
• Improve website performance
• Remember user preferences for future visits

You may choose to disable cookies through your browser settings; however, this may limit certain website functionalities and affect your overall user experience.

6. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your data, subject to legal obligations
• Opt out of receiving promotional communications

We aim to respond to all such requests in a timely and transparent manner. To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may include links to external websites for your convenience. These links are provided to offer additional resources or information that may be helpful to you.

However, we are not responsible for the privacy practices, policies, or content of these third-party sites. We encourage users to review the privacy policies of any external websites they visit before providing any personal information.

8. Children’s Privacy

Our services are intended for adults and families seeking elderly care guidance. We do not knowingly collect personal information from children under the age of 13.

If such information is inadvertently collected, we will take prompt steps to delete it and ensure that it is not used for any purpose.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including providing services, maintaining records, and complying with legal obligations.

Once information is no longer needed, it is securely deleted, anonymized, or stored in a manner that prevents identification.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, practices, or legal requirements.

Any updates will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy. We encourage users to review this page regularly to stay informed about how their information is being protected.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us: sarah@goldenthreadconsultinggroup.com